Here are some tips for being a good a retail banking executive:
- Always wear a smile. How often have you been put off by that grouchy shopkeeper or bus conductor?
- Dress neatly. That does not mean that you need to dress expensively.
- Keep your desk clean. Your workplace is a reflection of yourself. An untidy desk tells the onlooker, "Look at me! Why is my master so disorganized ??"
- Talk pleasantly. But remember that people are generally suspicious of sweet-talking people.
- Try to talk the language of the customer; but only if you know it well. You better off talking sense in a language you know than conveying incorrect information while trying to talk the customer's language.
- Be quick. Remember that your customer has probably taken an hour's permission from his boss to get his work done.
- Be polite with customers who don't know much about banking transactions. If they knew as much as you do, then you might have been out of job.
- Never accept gifts and favors from customers. Accept a nice organizer from your customer and the next day he will request you pass a cheque against funds in clearing...
- Please, please, think before you "commit" a transaction on your banking software.
- Spend time on learning and self improvement. You do want a promotion, don't you?
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